When you hire Twin Oaks to handle the snow and ice removal for your commercial parking lot, our service follows these guidelines:

• During and/or immediately after snow fall, our team of trucks will clear your lot.
• Unless snowfall is heavy during the day, we clear the lot before or after opening hours of your facility. 
• Frequency of visits are based on snowfall: It’s at the customer’s descretion  or per the individual contract how often you’d like to visit based on the amount of snowfall. (our trucks are given the go-ahead to clear).
• You may call to schedule a visit from our snow and ice team if you want additional salting or clearing done in between snow falls.
• We bill per visit, not a flat season rate.